Social media – the most overused term in marketing since Web 2.0 – is not simply changing the nature by which we consume online media, it has morphed into a way of life on the Web.
We are no longer talking about simply building websites, writing blogs, or optimizing Pay-Per-Click Advertising campaigns; the media world in which we live has become location-based, review dominated, App heavy, text happy, plug-in this and plug-in that – and do it all within 140 characters!
Planning a Social Media Strategy is about as straight forward as asking a toddler to “sit still for a minute”. So what is a Marketing Director (or Community Manager, or Digital Marketing Manager or anyone else for that matter, we don’t even know what to call ourselves anymore!) to do?
Social Media has morphed many skill-sets together and may be managed by a variety of different people or positions within an organization. Generally, an outside agency should be brought in to set up a social strategy, as well as train and execute a brand social community – but long term, the heart and soul of your brand should be managed by trusted and skilled team members within your organization.
Having said that – stick with the three S’s and your digital media efforts will be integrated with your overall marketing efforts and will ensure success and ROI.
Strategic, Streamlined and Sexy:
1. Be Strategic
Build your Social Media and marketing campaigns with a strategy in mind, and with the right resources and a plan in place to make it happen. Start with what channels you need to build a presence on. Don’t jump in on every channel until you are doing one really well. Maybe you have a killer Facebook business page but it’s time to grow the community. Perhaps you have not had the time or knowledge to dedicate to LinkedIn for your Sales team, but you know the networking tool could really make the sales process easier.
Write a pain point about each social channel you are already using or think your brand needs to have a presence on. What are you (or your competitors) doing well, how could you improve, how you measure your ROI, what resources are in place to manage it, and goals for each community for next year.
As one wise Chick on our team always says “plan the work, and work the plan”.
2. Be Streamlined
No one marketing campaign has ever worked in isolation. At the same time, each of your communities will be different in the way you deliver content, respond and engage with your followers and brand champions.
Be smart and streamlined with your messages. If you are looking to run a contest on Facebook – ensure you plan it out properly, and ensure all roads lead to a point of conversion. Conversion may be more “likers” or traffic to your website, but ensure that your target audience follows a path to enter the contest and do what you intend them to do.
Also, be streamlined in your efforts overall – avoid trying too many tactics on too many channels. Stick with what’s working and make sure you streamline your resources to be able to manage your social brand over the long term.
3. Be Sexy
Yes I said sexy. Digital media allows us to think outside the box. Try some unique marketing tactics and have fun with it! If you are going to dedicate time and resources to develop a presence on social communities – you better use them to their fullest potential. You have to stand out, shout out, and be proud of your brand on the social web. Learn to listen and respond instead of pushing out messages to your target audiences. The social web is the place to show the personality of your brand and really engage your consumers – not to announce a 20% off special.
There are many other must do’s as you are building out your digital media campaigns for 2012, but if you keep these points in mind, focus on good design and content, and at the very least commit to allocating resources to get in the game in 2012 – you will be ready for any “likes” “Diggs” “pokes” “plus’s” “sparks” “circles” or “huddles” we may be talking about next year.